Privacy Policy
1. Information we collect
When you create an account or use Lobster Fulfillment, we collect the account and contact details you provide, the Shopify store information and order data needed to provide fulfillment, and records of wallet top-ups and fulfillment activity. We also collect information about how visitors use our website.
2. How we use your information
We use this information to operate the platform, sync orders, submit selected orders to fulfillment and carrier partners, return shipment details and fulfillment status to Shopify, maintain your wallet, and respond to support requests.
3. Service providers
We share information with providers where needed to operate the service, including hosting, authentication, payment, fulfillment, and carrier partners. Payment providers handle payment details according to their own privacy policies.
4. Website analytics and cookies
This website uses PostHog for product and website analytics and the Meta Pixel to measure visits and advertising performance. These services may use cookies and process device, browser, page-view, and interaction information. PostHog cookies are shared across lobsterfulfillment.com and its subdomains to recognize visitors who move between the website and the app. Browser settings and blocking tools can limit cookies and analytics.
5. Retention and security
We retain information as needed to provide the service, maintain business records, and meet applicable requirements. We use technical and organizational measures to protect information. No online service can guarantee absolute security.
6. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. Contact us to make a request or ask about the information associated with your account.
7. Changes to this policy
We may update this policy as the service changes. Updates will be published on this page.
8. Contact
For privacy questions, contact support@lobsterfulfillment.com or @lobsterfulfillment on Telegram.