Refund Policy
Last updated: October 3, 2026
1. Prepaid wallet
Lobster Fulfillment works on a prepaid wallet in US dollars, topped up with the methods shown in the app. Your balance is only charged when an order is fulfilled.
2. Unused balance
You can request a refund of your unused wallet balance at any time by contacting us on Telegram or by email. Refunds are made using the same method as the original top-up where possible. Free trial balance has no cash value and can't be refunded.
3. Fulfilled orders
Balance spent on orders that were fulfilled can't be refunded. If an order can't be fulfilled, its cost is returned to your wallet balance.
4. Stablecoin top-ups
If you top up with a stablecoin (USDT or USDC), the transfer can't be reversed. Send only the coin and network shown in the app, to the address shown in the app. Funds sent on another network, to another address or in another coin may be lost, and we can't guarantee recovery. Top-ups are added to your wallet once we confirm them.
5. Your legal rights
This policy does not limit any rights you have under applicable law.
6. Contact us
For product or account support, reach out to us on Telegram at @lobsterfulfillment or by email at support@lobsterfulfillment.com.