Terms of Service
Last updated: October 3, 2026
1. Service description
These Terms govern your use of Lobster Fulfillment ("we", "us"). Lobster Fulfillment is a self-serve B2B software-as-a-service platform for Shopify merchants. You connect your store, select paid orders in the dashboard, and the platform submits them to integrated fulfillment and carrier partners for packing and shipping. Shipment details and fulfillment status are returned to Shopify automatically.
2. Accounts and eligibility
To use our service, you must provide accurate and complete account information. You are responsible for maintaining the confidentiality of your account credentials and Shopify API credentials, and for all activity that occurs under your account. You must have the legal right to sell and ship the products you submit for fulfillment.
3. Prepaid wallet
Platform usage is charged per fulfilled order from a prepaid wallet balance in US dollars. The standard price is $2.50 per fulfilled order unless a different price has been agreed with you. New accounts receive $12.50 of free trial balance (5 orders). You top up using the methods shown in the app. Wallet balance doesn't expire. There are no monthly fees or recurring subscriptions.
4. Orders and cancellations
You choose which orders to submit for fulfillment. Refunds of unused wallet balance are handled under our Refund Policy and applicable law.
5. Shipping and delivery
Delivery times shown on our site or in our chats are estimates, not guarantees. Actual transit times depend on the carrier, destination country, customs processing, and other factors outside our control. You are responsible for informing your end customers about customs duties, import taxes, and any restrictions that apply in their country.
6. Prohibited and restricted goods
You may not submit orders for illegal, counterfeit, dangerous, or restricted items, including anything prohibited by Shopify's terms, carrier policies, or import regulations in the destination country. We reserve the right to refuse any order or suspend any account if we believe prohibited goods are involved.
7. Client responsibilities
You are responsible for providing accurate product descriptions, weights, dimensions, shipping addresses, and customer information. You must comply with Shopify's terms of service, applicable laws, and the terms of any payment provider you use. You are also responsible for customer service, refunds, and disputes with your end customers.
8. Limitation of liability
To the maximum extent permitted by law, Lobster Fulfillment's total liability to you for any claim arising from or relating to the service is limited to the total amount you paid us in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, carrier delays, customs seizures, or delivery failures caused by third parties.
9. Indemnification
You agree to indemnify and hold harmless Lobster Fulfillment and its owners, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising out of your use of the service, your breach of these terms, your products, or your violation of any law or third-party right.
10. Termination
Either party may terminate the relationship at any time. If you terminate with unused wallet balance, it will be handled in accordance with our Refund Policy. We may suspend or terminate your account immediately for prohibited goods, fraudulent activity, or repeated violations of these terms.
11. Payments
Wallet top-ups are made using the methods shown in the app. We do not accept card payments. Stablecoin (USDT/USDC) transfers are irreversible; you are responsible for sending the correct coin on the correct network to the address shown in the app. Top-ups are credited to your wallet once we confirm them.
12. Changes to these terms
We may update these Terms of Service from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the service after changes means you accept the revised terms.
13. Contact us
For questions about these terms, reach out to us on Telegram at @lobsterfulfillment or by email at support@lobsterfulfillment.com.